Each room of the house needs organization and storage. Whether in the living room, in the bedroom, or the kitchen, the value of cabinets is invaluable. Cabinets are necessary, especially when storing many items, from personal valuables to kitchen utensils. Imagine a house without cabinets. It is probably messy and disorganized.
Smart Cabinetry is one of cabinet brands that manufacture semi-custom kitchen and bath cabinets since 2004. Many customers have said they are reliable in quality, durability, and efficient customer service. On the other hand, some say that their experience with Smart Cabinetry is not good. In this article, some of the important comments directly from the customers and builders are compiled to give more insights about this brand.
Are Smart Cabinetry reliable?
Smart Cabinets is rated by Better Business Bureau as A+
When it comes to reliability, Smart Cabinetry is never behind. They are rated by BBB as A+ for 17 years. But many of its customers are not really satisfied with the craftsmanship of the company. BBB shows that the Smart Cabinetry has earned 1-star rating from its buyers. But in some other forums, customers who have already tried the Smart Cabinetry service say they are satisfied with the product. The cabinets are said to be reliable, practical, and great looking best for condo units and residential homes. And they are reliable in terms of providing an eco-friendly cabinet as they use quality materials that are environmentally friendly, such as rapidly renewable materials, and low-emitting materials that are not harsh on the environment. They use powder-coated finishes, diamond tooling, and high-solid coatings that are guaranteed to be durable.
What are the pros and cons of SMART Cabinetry?
Smart Cabinetry Pros
Quality
The materials used by Smart Cabinetry are hardwood, powder-coated finishes, diamond tooling, and high solid coatings. It is also Kitchen Cabinet Manufacturer’s Association (KCMA) certified, which means compliant with the rigorous standards set by the American National Standards Institute (ANSI). Their products have gone through tests to emulate years of typical household usage.
Eco-Friendly
Smart Cabinetry is eco-friendly, and they use rapidly renewable materials and low-emitting materials that are not harsh on the environment. They also have the seal of KCMA’s Environmental Stewardship which means they are harvesting raw materials to manufacture the end product. They are committed to protecting the environment while delivering quality cabinets to their customers.
Comprehensive Specification and Guide
Smart Cabinetry has a comprehensive guide for homeowners and builders to make it easy to choose a cabinet for their kitchen or bathroom. This is accompanied by installation instruction and proper cabinet care.
Smart Cabinetry Cons
Warranty
Unlike other cabinet brands that offer a 5 to 25-year warranty, Smart Cabinetry has a limited 5-year warranty on cabinets, which covers parts and materials supplied by Smart Cabinetry.
Summary of customer experiences with Smart Cabinetry
The impression left by Smart Cabinetry is not good based on online reviews and forums
If you add up all the comments from various forums, such as Houzz, Better Business Bureau, and Google Reviews, the impression left by Smart Cabinetry is not good. Most of the comments complained about product quality, such as broken cabinets, delayed delivery, and slow response from customer service. Many also questioned the craftsmanship of the company. Some say it is for entry-level only and not high-end homes.
But despite this, some are happy with the company’s service, especially their eco-friendly materials. Moreover, there is no denying that their designs are beautiful at an affordable price. Because it’s affordable, we cannot expect Smart Cabinetry to be a top-of-the-line. You really get what you pay for.
What are the common issues with SMART Cabinetry?
The Quality of delivered cabinets are horrible
On forums, such as Houz, customers were complaining about the quality of the product that came from Smart Cabinet. It is said to be broken and unequal. The seams and joints of each cabinet are also clearly visible. Additionally, customer feedback from the Better Business Bureau stated that many of the cabinets had flaws, such as rough areas. In Google reviews, Smart Cabinetry received a 2.6-star rating. Notice in the comments of the customers that there is actually an issue with the quality of some of their products. Apart from the damage, there are also complaints about the company’s management.
Damaged Item
There are some damaged cabinets delivered to the customer. Customers are blaming poor packaging of the cabinet or careless handling of the courier.
Poor Customer Service
Customers complain about how customer service handled their complaints. They said sales would not return calls, have poor communication, and slow issue resolution, which could take several weeks before the replacement finally arrived.
No sense of urgency
Smart Cabinetry does not expedite delivery or replacement of damaged products. Sometimes, house construction is delayed due to the delayed delivery of the product.
Is SMART Cabinetry worth it?
The answer to this question depends on the customer’s budget and his need. The materials of Smart Cabinets, on the other hand, are not trivial. It has undergone tests and obtained the corresponding certifications from qualified bodies in the field of kitchen and bathroom cabinets. The complaints are just a few of the thousands of Smart Cabinetry customers who have no complaints about their product. Apart from their beautiful designs and reliable product quality, it can be said that it is worth
